COVID-19

On this page you can find information about COVID-19 (coronavirus). Do you have a question or should you become aware of any situation that needs our assistance or knowledge, please contact us immediately at +31 (0)20 723 3490 or at [email protected].

COVID-19 (Coronovirus)

In December 2019 the outbreak of the coronavirus started in Wuhan, China. As everyone knows, the virus spreads quickly and has now officially been labelled  a pandemic by the World Health Organization (WHO).

To contain the coronavirus in the Netherlands the Dutch Government has taken additional measures starting from the first of July. What does this mean:

  • Always stay 1.5 meters away from other people.
  • Avoid busy places and travel outside peak hours if possible.
  • If you have symptoms, get tested as soon as possible and stay at home.
  • If someone in your household develops a fever, all members of the household should stay home.

 

Indoors

  • The maximum number of people in one space is limited to 100 (not counting staff). Everyone must have their own seat.
  • No maximum number of people applies if they have their own seat, have made reservations and have undergone a pre-entry health check.
  • In shops, museums, libraries and other settings where visitors move through the space, the rule is that people must stay 1.5 metres apart. It is up to locations to make sure people follow this rule. Here, no maximum number of people applies.

 

Outdoors

  • No more than 250 people (not counting staff) can be present. In outdoor seating areas at restaurants, cafés and bars guests must have their own seat.
  • No maximum number of people applies if they have their own seat, have made reservations and have undergone a pre-entry health check.
  • At zoos, theme parks and other outdoor locations where visitors move through the space, the rule is that people must stay 1.5 metres apart. It is up to locations to make sure people follow this rule. Here, no maximum number of people applies

 

Transport

  • Passengers will be required to wear a non-medical face mask on trams, buses, water buses, metros and trains. In stations, on platforms and at bus and tram stops face masks are not required, but people must stay 1.5 meters away from others. Passengers who do not wear a face mask after 1 June can be fined €95.
  • For other shared forms of transport, such as taxis, passenger vans and coaches, passengers must reserve and must undergo a pre-travel health check. Non-medical face masks must also be worn.

 

Children and young people

  • Children aged 12 and under do not have to stay 1.5 metres away from other children or adults. This also applies in childcare and primary school settings.
  • Teenagers aged 17 and under do not have to stay 1.5 metres away from others under 18. This also applies in secondary schools to pupils of all ages. Secondary schools will re-open fully after the summer holidays. Students and staff must still stay 1.5 metres apart.
  • From the start of the new academic year, more on-site educational activities can take place at schools for secondary vocational education (MBO) and higher education institutions (universities and HBO). Everyone in these settings must stay 1.5 metres apart.

 

Which measures are taken?

The safety and security of our guests remains our number one priority. If you have a question about the coronavirus, the measures taken or the consequences for your stay, we are happy to get you in contact with the partner responsible for your apartment.

We believe it is in challenging times like these that the comfort of hospitality is needed most of all and if there is anything that we can do to give you extra peace of mind, please let us know.

Are you missing certain information? Let us know by filling in the contact form at the bottom of this page.

COVID-19 FAQ

I am worried about my health. What should I do?

If you have symptoms, get tested as soon as possible and stay at home.

Can I still go grocery shopping or walk my dog?

If you don’t have any symptoms, you can go and do some grocery shopping or walk your dog. If you keep an arm’s length away from others, the chance that others will infect you with COVID-19 or that you will infect others is small. If you have symptoms, get tested as soon as possible and stay at home.

Can I use public transport?

Only use public transport if there is no alternative. Avoid rush hours and keep as far apart as possible.
From June 1 wearing a non-medical face mask will be compulsory when travelling on public transport.

Is it safe to travel abroad?

For current travel advice, please visit the website of the Dutch Ministry of Foreign Affairs:.

For more information about travelling by plane visit the website of Schiphol Airport.

I would like to extend, change or cancel my stay. How can I do that?

If you have a question about your stay it is best to contact us at +31 (0)20 723 3490 or at [email protected].

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